Privacy Policy

2. Information We Collect

2.1 Information You Provide

• Account information: Email address, display name, and password when you create an account
• Case data: Case notes, document content, calendar events, and other information you enter into the Service
• Uploaded documents: Files you upload for your document checklist or case management
• AI interactions: Questions and prompts you submit to our AI support features
• Payment information: Billing details processed through our third-party payment provider (we do not store full payment card details)

2.2 Information Collected Automatically

• Usage data: Features accessed, pages visited, and interaction patterns
• Device information: Browser type, operating system, and device identifiers
• Log data: IP address, access times, and referring URLs
• UTM and referral data: Campaign tracking parameters when you arrive via marketing links

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your account registration and manage your subscription
• Generate AI-powered guidance and document drafts based on your input
• Send you court date reminders and notifications (based on your preferences)
• Analyse usage patterns to improve features and user experience
• Communicate with you about service updates, security alerts, and support
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party providers that help us operate the Service (e.g., cloud hosting, payment processing, email delivery, AI model providers)
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, property, or safety of ZenCompass, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Your data may be stored and processed in Australia or other jurisdictions where our service providers operate. Where data is transferred overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy law.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required by law to retain it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us through the Service's support channels.

8. AI & Automated Processing

ZenCompass uses AI models to process your input and generate guidance, document drafts, and suggestions. Your prompts may be sent to third-party AI providers for processing. We do not use your personal data to train AI models. AI-generated output should be reviewed and verified by you before use.

9. Cookies & Tracking

We use essential cookies and local storage to maintain your session and preferences. We may use analytics tools to understand how the Service is used. You can manage cookie preferences through your browser settings.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the Service's support channels.